FAQ

Q

Can I fly a drone around?

Sorry.
For safety/security purposes, we do not allow unmanned flying vehicles (drones, remote-control planes, etc.) to be flown on our premises.
Thank you very much for your understanding.

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Frequently Asked Questions About Hotel Facilities

Q

What are the precautions when using the large public bath?

A

Please check below; BATH & SAUNA Rules ・Parents/Gardians, please keep an eye on your children in the BATH&[..もっと読む]

Q

Can I exchange my foreign currency at the hotel?

A

Unfortunately, we do not provide international currency exchange. Please use one of the machines located aroun[..もっと読む]

Q

Is there an ATM at the hotel?

A

Unfortunately, we do not have an ATM. There is a post office about 6 minutes away by car, so please use the AT[..もっと読む]

Q

I have a tattoo; can I still use the facilities?

A

We do not allow customers with tattoos to show them at our pool or beach or elsewhere on the resort. Please we[..もっと読む]

Q

What kind of place is the hotel situated in?

A

The west coast of Ishigaki Island is truly a sight to behold. (It’s 15 minutes by car to downtown Ishigaki.) I[..もっと読む]

Q

Is there a coin-operated laundry?

A

There are several around the resort. Coin-operated washing machine: ¥200 per wash (no detergent) or ¥300 per w[..もっと読む]

Q

Can I fly a drone around?

A

Sorry. For safety/security purposes, we do not allow unmanned flying vehicles (drones, remote-control planes, [..もっと読む]

Q

Are you open during typhoons?

A

The facilities may close. In particular, facilities facing the ocean (Kachibai, Beach Station, pool, beach,Sta[..もっと読む]

Q

What kind of non-cash payment methods do you accept?

A

You can use the following credit cards, gift cards, and QR code payment methods. Credit cards: JCB / Visa / Di[..もっと読む]